FAQs

How much does BeaconSage cost?

The BeaconSage App is FREE and can be downloaded from iTunes or the Google Play store. Pricing for BeaconSage the platform can be found on the Pricing Page.

What are beacons and how do they work?

A part of the Internet of Things (The Physical Web), a beacon is a small Bluetooth device that continually emits a specific webpage URL.

How are beacons used?

When a person is within range of a beacon, if they have installed a beacon detection app, such as the BeaconSage app, on their mobile device, they will receive a notification on their screen. When they select the beacon notice, they’re sent to a mobile-friendly webpage.

Is the BeaconSage app compatible with both iPhones and Android devices?

Yes, BeaconSage works with both Android and iOS operating systems.

What is the difference between the BeaconSage App and BeaconSage the service?

The BeaconSage App allows you to discover nearby beacons and beacon pages on your mobile device. BeaconSage the service is the online platform used to build beacon pages that are visible in the BeaconSage App.

Is the BeaconSage app required for the BeaconSage software service?

A beacon detection app, such as the BeaconSage app, has always been required for iPhone users to see Eddystone beacon notifications, like those employed by the BeaconSage platform. And as of December 6, 2018, Google no longer supports Nearby Notifications for Android users, which means they too must have a beacon detection app to receive beacon notifications. At BeaconSage we help our clients form a Proximity Marketing Plan, in which downloading a beacon detection app, like BeaconSage, is forefront, which generates customer loyalty while improving adoption rates and engagement! The BeaconSage app is available free for iPhone (iTunes App Store) and Android (Google Play).

How do I log into my BeaconSage online account?

Go to www.beaconsage.com/umbraco and enter your username and password.

What type of content can I place on the pages I create in the BeaconSage service?

BeaconSage is a very flexible service which allows you to create forms, interactive cards, and photo galleries for your pages. You can also type text, upload images and link to videos and social feeds. Read more about BeaconSage’s rich features.

How can I get technical support for BeaconSage?

Send us your questions through the Contact Form or call us at 501-374-4638 or toll free at 1-800-995-2747. Customer Support hours are 9am – 5pm CST, Monday - Friday.

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